Delivery and shipping policy
At Nalli, we strive to provide you with timeless, high-quality handloom sarees and premium silks, all crafted with the utmost care and attention to detail. To continue bringing you the quality you love, we’ve made a small adjustment in response to rising costs from our logistics and international freight partners.
Please refer to the tables below for the updated free shipping policy.
Domestic Shipping Charges
Order Value Shipping charges Oversized packing charges Up to ₹4999 ₹299 Free ₹5000 Onwards Free Free International Shipping Charges
For orders below ₹39,999
Basket size Shipping charges Oversized packing charges** Upto 3 products (and weight at most 3kgs)^ ₹3,499 for first 3 products Free 3 products (and weight more than 3kgs) ₹3,499 ₹999 4th product onwards - ₹999 per product For orders above ₹39,999
Basket size Shipping charges Oversized packing charges** Upto 3 products (and weight at most 3kgs)^ Free Free 3 products (and weight more than 3kgs) Free ₹2,299 4 to 6 products Free ₹2,299 7 to 9 products Free ₹4,598 10 to 12 products Free ₹6,897 13 to 15 products Free ₹9,196 And so on... ^Dress material measuring upto 5 meters is considered as a single product. Shipping policy
- Shipping charges on our products shall be mentioned at the time of checkout. We do free shipping worldwide as given in the above table. The shipping charges wherever applicable are based on basket size. In cases where the basket size becomes voluminous, we charge a nominal fee as oversized packaging charges, to accommodate and safely deliver all the items ordered.
- Customers are requested to provide an accurate, complete and valid address and pin code at the time of creating an account to avoid any delays, as we would not be liable if any incorrect address is provided and no refunds may be claimed by the buyer for any delay in delivery of the Products, which was caused due to reasons beyond our control.
- Please note that billing Address refers to the address where a customer receives credit card bills and shipping address refers to the address where the order has to be delivered. You cannot change the shipping address once the order is placed.
- Once the order is placed, you can track the order status on our website, and in case of any queries relating to the order, our customer care service is available on all the weekdays between 9.30am A 6.30 pm iST. Or you can email your query to eshop@nalli.com. After the product is dispatched by us, you will receive the tracking code, with which you can track the status of your purchased product.
- For international customers, the VAT/ Import Duties/ Local Taxes are borne directly by the customer, to be paid at the time of delivery to our courier partner. These taxes All be chargeable over and above the product/order price you pay. These charges are ungovernable as they differ from country to country according to local rules and regulations.
- All prices are inclusive of GST.
- We disclaim our liability in case of any delay in the delivery due to unforeseen events or wrong delivery address provided by the buyers.
- Custom charges might be applicable in case of delivery outside India. Customer will be liable to customs charges in such cases.